What the law says and how it will be changed The General

The call, without additional amount that would benefit the employer . However, due to the doubts raised by the concept, the Court of Justice of the European Union (CJEU) ruled on the matter in 2017, determining that the cost of basic rates could not exceed that of calls to standard landlines or mobiles. . "As long as this limit is respected, whether or not the merchant obtains profits through that helpline is irrelevant ," the body highlights. On the other hand, the same organization declared illegal the telephone numbers with special rates that some companies use for their after-sales service, since the caller would pay the full cost of the transmission - in Spain, which happens with 902.



Read more: The OCU launches a warning about the fine print of unlimited mobile rates "If you call from a landline, the cost is similar to that of an interprovincial call. But if you call from a mobile, the cost Lithuania Mobile Number List skyrockets because these calls are not included in the flat rates: the OCU points out that a call of 5 minutes from a Movistar landline is 0.56 euros, but from a mobile it jumps to 2.82 euros ," Consumo states. Under this umbrella, Garzón plans to modify the LGDCU to prevent, in line with what was stated by Europe, companies from applying extra costs to their customer service services.







To do so, the ministry will open a public consultation process to citizens and will work with consumer associations and civil society until reaching a common point. "The business is doubly illegal, since the law does not allow the owner of a special rate line [902] to deposit money for receiving calls [...] The consolidated text of the General Law for Defense also says so of Consumers and Users (LGDCU), which states that consumer service telephone numbers cannot incorporate 'an additional amount for the benefit of the businessman '," says FACUA.